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Stephen Hough & Becky Mason opened Domino's Pizza in East Grinstead
on the 24th May 2004. The store received a warm welcome from East
Grinstead customers, with the store's pizza experts hand making
and delivering over 70 freshly baked pizzas an hour. Steve says
of Domino's first three months in East Grinstead; "Making such
a positive start in a new store really put the pressure on our locally
employed crew, but they all responded magnificently and I am very
proud of them all."
Steve certainly knows his pizza. He joined Domino's as an Area
Manager nearly 5 years ago and has successfully managed and improved
several multi unit operations across the country, before settling
down in East Grinstead. "East Grinstead is an area I have always
wanted to live in; the people are friendly and the surrounding countryside
is some of the best in the country - it has everything you need!"
says Steve.
Prior to his Domino's career, Steve was involved in helping to
set up national companies in the UK . "Setting up other companies
gave me a detailed insight into what is really required to make
a business a success, be it detailed marketing, or attention to
the finest details in the operation. The key to any successful business
however, has got to be the people who work for it. At Domino's,
people always come first and joining our team is like adopting a
new family that you can call upon 7 days a week for help and advice."
Domino's Pizza is the world's largest pizza delivery company and
Steve believes its success is down to the fresh dough, top quality
ingredients and an attention to training and detail that other pizza
delivery companies just cannot match.
Domino's also aims to deliver a freshly baked pizza to the customer's
door within 30 minutes or the time quoted when ordering pending
weather, traffic conditions, etc. To ensure driver safety and great
service however the delivery area is tightly controlled, which does
mean that some customers who live outside of the area need to collect
their orders. We never penalise drivers for late deliveries. Steve
says; "We are prepared to go out of the area for large pre-booked
orders however and we will even bring in extra staff just for your
order!"
Domino's Pizza working in conjunction with the local community.
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